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Friday, December 20, 2013

Important Principles On Quality Management Systems

By Marcia Marks


quality management systems or QMS can be defined as a collection of business processes aimed at meeting certain goals. QMS entails establishment of organisational structure and responsibilities, qualities manual, procedures, policies resources and many other aspects of a company or business entity. In contrast to the earlier systems which focused on predictable outcomes, current systems emphasise on group cooperation and dynamics. In addition the present century employs transparency and sustainability in the various initiatives.

A QMS process is an organisational element whereby compliance and certification are can only attained when given processes are clearly defined. Examples of such processes include calibration, production planning, and order processing, internal audit, corrective and preventive action. The most widely recognised QMS regimes of all time, the ISO 9000 employs quality, sustainability and their integration. Other QMS like Natural Step put emphasis on sustainability issues with the assumption that challenges will be minimised by transparency, systematic thinking, documentation and discipline.

Medical devices are manufactured based on established quality systems to ensure client satisfaction in terms of efficacy and safety. It is the responsibility of manufacturers to use sensible judgement when setting up QMS. Essential elements have to be employed in the design, production and distribution of a quality system. For instance, control of purchasing, personnel training and qualification, validating processes, product acceptance and documentation need to be be put into consideration.

When developing such a system, it is important conduct research that seeks to understand the business environment. Organisations should aim at having an in depth knowledge of the needs and expectations of clients. Increased revenue and market share is achieved through a fast and flexible response to opportunities in the market. One of the major ways to obtain efficacy in utilisation of resources is through winning the loyalty of customers by ensuring complete satisfaction.

Proper leadership ensures that there is unity of purpose. A good leader is one who not only states the direction that should be taken by an organisation but also participates actively by offering a good example. Communication should be clearly both vertically and horizontally between employees, customers, financiers and suppliers.

A desired outcome is better achieved when resources are managed as a process. With this in place, there will be better accountability and responsibility. In addition, it also makes it possible to evaluate consequences and risks of activities on all interested parties. The process approach also leads to the organisation being able to identify interfaces of essential activities.

Another technique, called the system approach emphasizes on knowledge, identification and management of interconnected processes as a whole. With this in place, consistency, efficacy and effectiveness is attainable in an organisation thereby promoting the trust of concerned parties. Through measurement and evaluation, continual development of the organisation is assured.

Quality management systems must always use facts in the decision making process. All the available data on various processes in a firm must be properly collected, analysed and interpreted. The data should be used to guide the changes in the firm.




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