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Tuesday, October 28, 2014

Hoodsuite's Better Voice Integration Will Enhance Customer Service Through Social Media

By Saad Mirza


Hootsuite is offering a platform for social management that will offer businesses the opportunity to strengthen their customer services by utilizing social media. The best feature about this new plan is that it can make calls. This happens later in the future.



When people buy things they are using their social media IDs an everyday way to enter different sites that they choose to frequent. Only two years ago it was asserted by Gigya that American residents only made use of their social media into about 45 percent of the time to get into other sites that they were frequenting, but now that percentage amount is seventy seven.

This item is going to be in beta testing later on in the year, thanks to Networked Insights and Fizziology. Both provide analytic programs to help clients in the entertainment business world. This will allow the studios look at important data from Twitter to raise an awareness in their own movies.

Although many of the polled users didn't see any problems with this, they were still questioning whether or not these other websites would protect their private information. A few of the polled users were worried that these third parties would either put their info on the market or spam people all over the online world without their knowing. Additionally, over eighty-five percent of the poll takers stated businesses that collect data should be regulated a lot stricter by the government authorities.

The whole process when a user chooses to vent about his issues on a social media webpages such as Twitter or Facebook. Next, the company responds by creating an open link in the social media webpage. The complained is the only one who can click on the link. and will see a Skype ID or contact number. The customer is transferred to the customer service personnel once he attempts to contact the company, who will be given the ability to get into his social media complaint post.

This item is entering into beta testing later on in the year, due to the hard work of Networked Insights and Fizziology. Both supply analytic programs to aid businesses in the entertainment industry. The entertainment companies can use this Twitter information to make people more aware of their movies.




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