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Monday, November 11, 2013

Another Reason To Consider Third-Party Support Providers

By Joseph B. Kappernick


Most people will not argue that the number one benefit of choosing a third-party support provider over a vendor is the lower cost. Vendors typically charge a much higher price for the same or comparable service offered by a third-party alternative. But, cost isn't the only reason you should consider other options - the second best reason is almost as compelling as the first.

Vendors will often stop offering support on products that are still functioning in the network and have many good years left in them. Opting for third-party support will save you time and money if the vendor decides it is time to phase out service on products, like hardware, you have purchased.

The hardware available today is designed to last a very long time without needing to be replaced. But, vendors regularly discontinue service on these types of products, forcing companies to spend money on costly and unnecessary upgrades. This puts businesses in an never-ending buy-support-retire cycle that wastes valuable IT investment dollars, as well as perfectly good equipment.

The best way to avoid this situation is to opt for a third-party support alternative. Besides being a fraction of the cost, third-parties are able to provide much needed support on items that the vendor deems obsolete. Even better, they will buy up many products before their end-of-life so they can offer affordable replacements and additions that work within your network. This will allow you to save money and extend the life of your current systems, even if they are considered to be outdated.

Choosing a third-party alternative for your support needs will help cut costs by eliminating the need to discard perfectly good equipment, as well as saving you money on the initial support costs. You can use these savings to address more pressing needs - or better yet - invest in new IT programs.




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