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Wednesday, August 20, 2014

All You Need To Know About Business Phone Systems Dallas

By Deanne Shepard


Every business needs versatile communication which among others includes a phone. Good business phone systems Dallas, not only provide business support and quality calls but also integration with other core applications.

It is often confusing and difficult to choose a business phone system. It is prudent to first identify the type of technology that best works for your organization. The digital telephone system is where the voice calls are sent over the Internet that is Voice over IP (VoIP). There is also the older analogue phone system employing the traditional telephone service with land-line companies. Hybrids are also available comprising of both digital and analogue units.

A reliable connection to broadband is required to send voice calls on Voice over IP (VoIP). In case your organization lacks this connection it would be a better idea to use analogue service. A lot of organizations in Dallas are however using VoIP because the Internet has of late become cheap and fast. VoIP is flexible, cheaper and has many features.

Telephones that are modern are not mere phone sets on desk but integrate many features. Choose a phone that is in line with the needs of your organization. This should be able to provide quality voice calls and integrate with other core applications well. This is to provide tools for communication for all employees despite their location in Dallas.

The telephone system should also be able to support instant messaging and video conferencing. Other features such as auto attendant-greets incoming calls with information about the company such as name, location and also the choices of connection they have. IVR-Interactive Voice Response is advanced auto attendant allowing client to access their account information.

A functional telephone unit also has a mobile twinning functionality. Mobile twinning gives the freedom to own several phone numbers and integrate them into one. This means that you do not have to be always checking your multiple phones. A call to any of you number rings all the phones you have so that you do not miss any call wherever you may be in Dallas.

When your organization involves employees working from home, you may want to link them to the office telephone. A broadband connection and an IP phone is all you need to make your employees an extension of the office at least virtually. The clients call the workers at their homes in their office numbers without a clue that they are not even in the office!

Linking the telephone with the Customer Relationship Management database also allows you to access the details of the caller and displays them on the screen. As you go on with the all you probably know what they are calling about even before they say it. The system should also be able to collect all your messages and voice-mails into a single email account. You can then view them in a single account from Dallas without the need of checking all your accounts.

When making the decision to purchase the system, put into consideration their cost, how clear the calls are and the type of support provided. Besides, it should not be too complex, simple to use and friendly to the user is what you need. Do not pay for features that you will not need, this is redundancy.




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